RMF Internet Privacy Statement
This notice describes Reverse Mortgage Funding LLC’s (“RMF”) online privacy practices and applies to anyone who visits our websites. It explains how we may collect information from you online when you visit an RMF website and how we may protect and use that information.
Information that you provide to RMF when you apply for or obtain a product or service from us to be used primarily for personal, family or household purposes is also governed by a separate document entitled . If you are such an applicant or customer, please refer to that notice for additional information.
RMF may collect information about you when you browse our website or use our online services. We may collect technical information about your browser and the pages that you visit. For example, we may collect your internet protocol address, which is a numerical identifier assigned to a computer or device that connects to the internet. We may also collect any information you volunteer to us, such as survey feedback or contact information.
In addition to cookies, there are other devices for tracking online activity including Flash cookies and Web beacons. A Web beacon is a small string of software code that represents a graphic image on website or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalization of a website.
How We Use Information
On Our Site
If you choose, you can set your browser to inform you when cookies are sent or you may choose not to accept cookies. Your decision not to accept cookies could limit access to some of the services and offers that are available on our website.
A separate document entitled explains how we may the use the information you provide when you apply for or obtain a consumer product or service from us. If you are such an applicant or customer, please refer to that notice for additional information.
Email and Email Addresses
We collect your email address when you provide it by submitting an information request through the RMF website. RMF will never sell your email address. We will only use your address to communicate with you regarding the servicing of your accounts or to make you aware of products and services that may be of interest to you.
When you send RMF an email, we may retain your message and our response for quality assurance purposes. It is important to remember that regular (non-encrypted) email is not secure. If you are sending us any personal or account information, please only do so through secure email.
RMF Online Services
RMF may offer its customers a variety of online account services. When you register for those services, we will provide you with specific terms and conditions that may supplement the information in this notice. If you set your browser to reject cookies, you may not be able to use some RMF online account services.
Online Information Requests
We collect information from you when you request certain information or fill out an online application for a new product or service (loans, etc). All online information requests and applications are encrypted to maintain the security of your information.
We may use the information you provide on surveys and for promotions on our web site for marketing purposes, including development of web site content and services you may find helpful. In addition, we may attempt to make you aware of products and services from RMF based on the information you provide to us.
Communication Platforms, Planning Tools, and Calculators
Information that you input on the web site while using any of our communication platforms, planning tools, and calculators is not captured, stored or used in any way other than to provide you with the information you're looking for at the time you use the communication platform, tool, or calculator. The calculators were built only for the purpose of helping you understand your financial options, enabling you to explore various scenarios and "what if" calculations for items like loan payments and retirement planning. The Live Chat communication platform was built solely for consumers who are interested in connecting with a licensed loan originator who can provide educational materials or answer questions they may have regarding reverse mortgage options.
We recognize the importance of protecting the privacy of children online, and we comply with the requirements of the Children's Online Privacy Protection Act that are applicable to us. We do not collect personal information from consumers under the age of thirteen.